Help Center

Here are some quick steps that may help you troubleshoot the connection issues:

1. Check if your Internet Connection is working (Wi-Fi or Mobile Network).

2. Go back to the home page and try a different VPN Server.

3. Reboot your phone and retry the connection.

If the error still exists, please report to us via support@ufovpn.io

When you have UFO VPN on, all your internet traffic is being routed to our server through an encrypted tunnel and also send back to you through our server, it will lose a small amount of internet speed. If there's a noticeable slowdown, please check if your internet connection is working and try another server.

Please check your 'Spam' folder if you can't find it in your inbox.

Firstly, please make sure that you have an internet connection and the VPN is connected.

Snapchat: Please simply switch to the nearest server to connect.

Instagram / YouTube: Please try a different server to connect.

Websites: Please check if you are connected to a server that's in the website's supported region.

If the error still exists, please report to us via support@ufovpn.io

Firstly, you must register a Netflix account. If you already have one just log in.

Then follow these steps:

1. Open UFO VPN

2. Choose Netflix-USA

3. Sign in your Netflix account

4. Watch your favorite TV shows

If you are using UFO VPN on mobile device, please click the “restore purchase” button, as there are always delays while data transferring.
If you buy a VIP plan on our website, please refresh my account page and if the problem still exists, send us a copy of the receipt or order ID page via support@ufovpn.io, we will investigate this right away.

If you want to upgrade to a VIP account, your credit card or PayPal information would never be collected or stored by UFO VPN. You can pay for upgrades in a variety of ways, such as credit card, PayPal, or iTunes and Google Play purchases in the app. If you purchase on our official website, your payment information will be sent to a third party payment processor. If you purchase it in an app or app store, your payment information will be collected by the app store, such as the App Store and Google Play.

For a refund, please check the instructions below:
iOS: https://support.apple.com/en-us/HT204084
Android: https://support.google.com/googleplay/answer/2479637
Official Website: Please contact us via support@ufovpn.io

Your subscription is set to be automatically renewed monthly, semi-annual or one year. Automatic renewal is for your convenience. This prevents privacy protection and secure access from being disconnected in the middle.

Manage your VIP non-renewing subscription:
iOS: https://support.apple.com/en-us/HT202039
Android: https://support.google.com/googleplay/answer/7018481
Official Website: Go to my account page and manage the non-renewing subscription. If you need to turn off your auto-renewal, Please contact us via support@ufovpn.io.

In addition to using HTTPS in the payment phase, our site uses encryption and it is secured. If you do not feel secure, you may use PayPal.

Please contact us via support@ufovpn.io to cancel the auto-renewable subscription first, and then purchase with a new credit card. So we can merge your subscriptions.

Occasionally our credit card processor will refuse a card even though it is valid. Please try another card or give PayPal a try, or you could send us a check or money order in the mail.

If you were double charged, please report it to support@ufovpn.io. We will check and refund the double charge ASAP.

Yes, we will provide 3 days free trial after you pay for UFO VPN on Google Play or App Store. If you want to enjoy more VPN servers and locations, you will need to upgrade to a VIP member.

Yes, it is free to login, UFO VPN has three types of account status. Here is our blog about the difference between three accounts types: https://blog.ufovpn.io/5-differences-between-free-vpn-and-paid-vpn/
We recommend you to register an account to enjoy faster service from us. Just tap top left corner to open the menu and click the button to sign up，or direct sign up on our official website. There will be many more festival contest or giveaway for signed up users.

There will be an introduction page that tells you about how we use your data, just click agree and we will show a default popup windows that require to allow us to add VPN configuration on your device. Just click “Allow”, use Touch ID or enter your iOS device passcode to enter UFO VPN.

When you connect VPN at the first time, there will be a default popup windows that asks for your permission to allow UFO VPN to add VPN configuration on your device, just click ok to continue.

1, Download the UFOVPN application on the website.
2, Once downloaded the installation file, please install UFO VPN on your Windows device.
3, When you open UFO VPN, your Windows computer will ask if you want to trust it. Follow the setup wizard.

Once you downloaded Mac client of UFO VPN, please install it on your device by dragging our icon to Applications files. Your Mac would ask if you want to trust UFO VPN when you open the client for the first time. Please enter the username and password to verify, and you are all set now.

Yes, please send this information support@ufovpn.io first,
Paid by PayPal: First and Last name, Amount Paid and Date Purchased, PayPal Profile ID/Billing ID
Paid by Credit Card: A copy of the receipt you got right after paying.
Then provide the new email address, so we can make the change for you.

1. In my account page, you will see the email address, subscription, VPN plans, and billing history.
2. Tap top left corner to open the menu and click your email address, you will see the email address, subscription, and your VIP rights.

There are two small buttons under the main button on the home page. Click “smart location”, you will be connected to a server we prepared for you immediately. Click “choose location”, you can determine which server you will connect by yourself.

It's a network technology that provides a secure and encrypted connection over a public network such as the internet for its users. You may think of VPN as a secure tunnel for connection and your internet traffic is routed through that tunnel with encryption.

1. Protect you in open network from prying eyes

2. Stay anonymous online

3. Set your virtual location anywhere in the world

UFO VPN will not log any users' traffic data. We keep some data to provide necessary user support and troubleshooting. And we keep everything 100% transparent. You may also refer to our Privacy Policy page for detailed information on what, how, and why we collect certain data.

Absolutely not, as VPN is not necessarily a malware program. UFO VPN prevents the malicious scripting injection from local ISP or hackers in the same network. However, it cannot protect your device from the virus/malware if they are already being downloaded & stored.